FAQ

Here are some Frequently Asked Questions.
Click on a question below to jump down to the answer, or scroll down this page.

What is an eVisit?
Where do you offer eVisits?
What is a video conference call?
What should I expect during my eVisit?
What if I am not required to have an eVisit?
Why do some states require me to have an eVisit while other states don’t?
When I refill, do I need to have an eVisit?
How do I reorder?
What technical requirements do I need to have a video conference?
Who are your physicians?
How are prescriptions sent to pharmacy for video consultation orders?
Can I conduct a video conference call on mobile device?
Do you have physicians available anytime?
In those states that do not require an eVisit, is PrescriptionDrugs.com licensed to prescribe online?
Are there other companies prescribing online?
How can I be sure that I’m getting sound medical advice?
How does the online consultation work?
May I place an order for my spouse, friend or significant other?
What are the most common conditions you treat?
Is there a processing or consultation fee?
Do you accept insurance as a payment?
Do you accept Flex Spending Accounts (FSA) or Health Reimbursement Arrangement (HSA) cards?
What is the difference between a new order and a refill order?
May I have my prescription filled at another pharmacy?
What is the return policy?
What does the package look like?
How can I be sure PrescriptionDrugs.com is selling authentic drugs?
What is the proper way to dispose of medications I don’t use?
What will appear on my credit card statement?



Q: What is an eVisit?
A: An eVisit is a video teleconference call between one of our physicians and a patient.
Back to top.


Q: Where do you offer eVisits?
A: We will soon be offering eVisit physician consultations throughout the U.S. however it is currently only available in these states: Alabama, Missouri, Oklahoma, Virginia. Customers ordering medications with us from those states are required to have an eVisit video conference with one of our physicians.
Back to top.


Q: What is a video conference call?
A: Our web based and mobile app uses secure, private, high-quality streaming video between you and our licensed physicians. We have partnered with eVisit software that offers WebRtc technology. Our licensed physicians can diagnose your symptoms, prescribe medication and send electronically prescriptions to our closed door pharmacy for delivery directly to you.
Back to top.


Q: What should I expect during my eVisit?
A: After completing your order online, you will be prompted to have a conversation with a physician using eVisit technology. The physician will review briefly review your medical history with you, verify certain information and inquire whether you have any specific questions. eVisits are fast and efficient and may take just a few minutes. At the end of your eVisit, the physician will determine whether or not to issue a prescription, submit it electronically to our pharmacy (unless you specify otherwise) and your order will be processed and shipped directly to you.
Back to top.


Q: What if I am not required to have an eVisit?
A: Our ordering processes in many states remains as follows:

  • Select the product you wish to purchase
  • Login/register
  • Complete the free online medical assessment by answering computer generated questions.
  • Checkout

Our physicians will review your medical file, contact you via email or phone if necessary. If your prescription is approved, we will process payment and ship your order directly to you.
Back to top.


Q: Why do some states require me to have an eVisit while other states don’t?
A: State regulations differ and some states require a video conference call between physician and patient before the physician can treat and approve a prescription. Other states require us to obtain a prescription from your local physician. Other states only require that you complete our software generated online medical assessment questions. As soon as you tell us where you live, we can let you know the process to order from us. We’ve made the process simple and easy to follow. If your state requires an eVisit, once you have placed your order for a specific medication, we will direct you to have an eVisit, where you will have a quick video call with a physician. You will also have the option to schedule the video call when it’s convenient for you. If your prescription is approved, we process payment and your medication will be shipped in discreet package. Your privacy is important to us.
Back to top.


Q: When I refill, do I need to have an eVisit?
A: No, reordering is now easier than ever. You will only need to have an eVisit once a year unless otherwise directed by your physician.
Back to top.


Q: How do I reorder?

A: Assuming you live in a state that requires an eVisit and you have had an eVisit in the past year, the re-order process is simple. To reorder simply login to PrescriptionDrugs.com account, select the quantity of medication, confirm billing, shipping and payment information and that’s it.
Back to top.


Q: What technical requirements do I need to have a video conference?
A: eVisit works on almost all devices. You can use your iphone, android phone, ipad, tablet or desktop with webcam (at least 1.3 megapixels) and microphone (most webcams already have microphone built in). Click here for the iPhone app or click here for the Android app (links open in new window) and be ready to have a video visit on your smartphone or tablet. Or if you prefer to have a visit from your computer (which has a webcam), log in to your account at PrescriptionDrugs.com and see a physician in minutes. You can also schedule an eVisit for a later date.

No download required for desktop users. Click here to check your system for compatibility.
• A new page will open in a new window. Close that window to return to this page.
• Safari browser is not supported yet.
• If you get a blank page, your system is likely not compatible with the required technology.
Back to top.


Q: Who are your physicians?
A: Our physicians are highly-trained physicians licensed to practice medicine and to prescribe medications whenever appropriate.
Back to top.


Q: How are prescriptions sent to pharmacy for video consultation orders?
A: After the physician has approved your prescription, it is sent electronically to the pharmacy using HIPPA compliant encrypted software. Our licensed closed door pharmacy will package your order discretely and ship it directly to you.
Back to top.


Q: Can I conduct a video conference call on mobile device?
A: Yes, the app can be accessed on most mobile devices with an internet connection. Click to download the eVisit app for your iphone here or android phone here. Your PrescriptionDrugs.com login (email address and password) will be what you use to login to eVisit.
Back to top.


Q: Do you have physicians available anytime?
A: No. Currently physicians are available for immediate response during these hours (Mountain Standard Time):
Sun 9:00 AM to 1:00 PM
Mon 7:00 AM to 7:00 PM
Tue 7:00 AM to 7:00 PM
Wed 7:00 AM to 7:00 PM
Thu 7:00 AM to 7:00 PM
Fri 7:00 AM to 7:00 PM
Sat 9:00 AM to 1:00 PM

If you order other than during those times, you will be prompted to schedule a convenient time to conduct a video conference with one of our physicians.
Back to top.


Q: In those states that do not require an eVisit, is PrescriptionDrugs.com licensed to prescribe online?
A: PrescriptionDrugs.com operates pursuant to Utah State Law 58-83 and R156-83 and has been licensed by the Utah Division of Occupational and Professional Licensing to facilitate the prescribing of specific medications using an online diagnostic consultation. The following medications have been approved to be offered online thru 58-83 and R156-83: Viagra®, Cialis®, Levitra®, Propecia®, hormone-based contraceptives, and Chantix®. All prescriptions are written by licensed Physicians who prescribe medications based on a detailed medical assessment and, whenever necessary, personalized follow-up through e-mail and phone communication. For those states that require a video interaction between patient and physician prior to prescription being issued, we are now pleased to offer our eVisit service.
Back to top.


Q: Are there other companies prescribing online?
A: Since December 2002, PrescriptionDrugs.com has operated pursuant to an agreement with the State of Utah and in 2010 PrescriptionDrugs.com was granted a license by the Utah Division of Occupational and Professional Licensing. Few companies have been willing or able to meet the very strict requirements of Utah law. All medications are dispensed from a licensed and regulated Utah pharmacy.

There are many unregulated companies selling medications online. Many of these companies are located outside the U.S. in places like China, India and Saudi Arabia. There is no way for a consumer to know the safety and efficacy of those medications. PrescriptionDrugs.com is licensed and regulated in Utah, and you can be assured that the medications you receive from us are 100% authentic with traceable pedigree, manufactured in the U.S., prescribed by licensed Physicians delivered to your door overnight.
Back to top.


Q: How can I be sure that I’m getting sound medical advice?
A: PrescriptionDrugs.com and its Utah licensed Physicians follow a detailed protocol before writing a prescription. We believe our online diagnostic assessment used by our Physicians to diagnose patients is more thorough than the list of questions a doctor typically asks a patient during a routine visit.

We have also launched video conference technology between you and our licensed physicians in certain states that require such an interaction.
Back to top.


Q: How does the online consultation work?
A: You will be asked to complete a detailed assessment outlining your medical history and any current medical conditions you have and also to list any medications you may be taking. Beginning with general questions, the assessment increasingly focuses on issues particular to each patient. The Physician reviewing your medical history, as well as the dispensing Pharmacist, may contact you for further details and/or decline your request for a prescription based on the information you provide. PrescriptionDrugs.com does not charge for its online medical consultation.
Back to top.


Q: May I place an order for my spouse, friend or significant other?
A: No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history in order for our Physicians to make a diagnosis and to prescribe a treatment and it needs to be obtained directly from the patient.
Back to top.


Q: What are the most common conditions you treat?
A: PrescriptionDrugs.com offers medications that can be safely prescribed without a face-to-face evaluation and that can be delivered at a significant cost savings to you. Besides the convenience of ordering online from PrescriptionDrugs.com, medications such as Viagra®, Cialis®, Levitra®, Propecia®, hormone-based contraceptives and Chantix® often cause patients unnecessary embarrassment at their local pharmacy. By being able to purchase these drugs safely and legally online and ship them directly to your home, that embarrassment is easily avoided. We encourage you to check back often as our selection of prescription drugs may expand. Please feel free to contact us to suggest medications you would like to have us sell.
Back to top.


Q: Is there a processing or consultation fee?
A: No, PrescriptionDrugs.com does not charge a consultation or processing fee if we fulfill your prescription. Costs associated with having a Physician review your medical history, having our pharmacy fulfill your prescription, and all associated processing costs are built into the cost of the medication. We do everything possible to keep these costs to a minimum and pass the savings on to you. If you request the prescription to be filled at a different pharmacy there is a $120.00 processing fee.
Back to top.


Q: Do you accept insurance as a payment?
A: No, we do not accept insurance as payment; however, you should contact your insurance company to determine if they will reimburse you for the medications you are purchasing.
Back to top.


Q: Do you accept Flex Spending Accounts (FSA) or Health Reimbursement Arrangement (HSA) cards?
A: Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payments.
Back to top.


Q: What is the difference between a new order and a refill order?
A: A new order is any first-time order that you place through PrescriptionDrugs.com. If you have ordered a specific product from us in the past and have previously had our Physicians review your medical history and issue a prescription, you are refilling a prescription. Original prescriptions are valid for one year. If you are refilling an order, you will be asked to complete an abbreviated version of the online diagnostic assessment that you completed when you ordered your original prescription. If your prescription is older than one year, you will be asked to complete the full version of the online diagnostic assessment. If you are located in a state which requires for you to have an eVisit, you will not need a second eVisit for one year and can refill your prescription multiple times during the year.
Back to top.


Q: May I have my prescription filled at another pharmacy?
A: Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $120.00 processing fee. At PrescriptionDrugs.com the cost for a Physician to review your medical history and for a pharmacy to dispense your prescription are built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.
Back to top.


Q: What is the return policy?
A: Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us and we will refer your question to the pharmacy and/or Physician who wrote your prescription, or to our customer service department. In addition, you may e-mail the pharmacy or Physician directly using our secure e-mail system by logging-in to your account. The secure e-mail system assures your privacy.

If you believe you have received an incorrect medication; please do not take the medication and contact Customer Service immediately, and then PrescriptionDrugs.com will address the error.
Back to top.


Q: What does the package look like?
A: Your privacy is very important to us, and for that reason we do not indicate the contents of the package on its label. We ship using Federal Express and USPS Express envelopes. The return address on the envelope displays the name and address of the pharmacy that shipped your product. Because we generally require an adult signature upon delivery, many of our customers ship their order to a work address where someone is available to sign for the package.
Back to top.


Q: How can I be sure PrescriptionDrugs.com is selling authentic drugs?
A: We are a Utah licensed and regulated pharmaceutical services company providing prescriptions online pursuant to Utah Statue 58-86 and R156-83. We purchase all of our medications from U.S. manufacturers and nationally recognized distributors. Every tablet we sell can be traced to the manufacturer. Currently there are no legal generics for the medications we sell. Generics offered online are not legally manufactured medications and were likely manufactured in China, India or in various parts of Africa and may be dangerous.
Back to top.


Q: What is the proper way to dispose of medications I don’t use?
A: The FDA provides a helpful guide on how to properly dispose of unused medications. For more information visit FDA Unused Medicine Guide.
Back to top.


Q: What will appear on my credit card statement?
A: Your credit card statement will display the charge as either:
Km-Pcm Pharmacy 888 400 5945 or
Bella Brands 888 400 5945 will display for all video consultation orders
Back to top.